Return Policy – Earth Custom
At Earth Custom, we prioritize your satisfaction and are committed to ensuring that your shopping experience is seamless and enjoyable. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to address your concerns.
Returns Within 24 Hours
We understand that sometimes things don’t go as planned. If you wish to return your order, you may do so within 24 hours of placing it. To initiate a return, please contact our customer service team with your order details.
Defective or Damaged Products
In the unfortunate event that your product arrives defective due to manufacturing issues or is damaged during shipping, we are here to help. Please take clear photographs of the shipping label and the received product, ensuring that the damage is visible. This will assist our team in processing your claim promptly.
How to Proceed
-
Contact Customer Service: Reach out to our support team at [email protected] with your order number and the photographs of the damaged product and shipping label.
-
Provide Necessary Information: Include a brief description of the issue to help us understand the situation better.
-
Replacement and Compensation: Upon verification, we will arrange for a replacement of the defective or damaged product. Additionally, you will receive a discount code for your next purchase as a token of our appreciation for your understanding.
Our Commitment
At Earth Custom, we are dedicated to delivering high-quality products and exceptional customer service. Your feedback is invaluable to us, and we continuously strive to improve our offerings to meet your expectations.
For more information or assistance, please visit our website at earthcustom.com
